Return & Refund Policy
Updated Feb 14, 2022
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms & Conditions here.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Refund & Replacement
- Refund claim will be valid only if made within 7 days of receipt of item.
- Prior to returning the item, please contact Khukuri Nepal.
- Please explain why you refused or disliked the product(s) in writing.
- Khukuri Nepal will issue a refund within 2-3 business days of the product delivered back to us.
- Replacement claim will be valid if it is made within 7 days of receipt of item.
- The refund & replacement claim is valid only if the product is returned to us in original packaging, unused and in resellable condition.
- Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
- Once returns are received and accepted, refunds will be processed to your original payment method. In the event that a refund claim is not valid, refunds will be processed to store credit for a future purchase.
- In case of replacement, we will contact you through email for further process. We will notify you once this has been completed through email.
- (Khukuri Nepal) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
- Khukuri Nepal will happily honor any valid warranty claims, provided a claim is submitted within six months of receipt of items.
- Please contact Khukuri Nepal before shipment. Also, send us a letter explaining why you are returning the item.
- Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Khukuri Nepal to process your warranty claim within 7 days.
- Products must be returned in the same condition as when they were damaged.
- If it is broken purposefully, by mere negligence, self-repairing, utilized in severe temperatures, and/or used in water/wet situations, the warranty will be invalid.
- Regular Sheaths, Accessories, Accompanying Knives, Display Stands, Engravings, and minor rust/scratched/bent are not covered by the warranty.
- Likewise, this warranty does not cover any products that have been damaged during transit/shipping.
- Khukuri Nepal uses secured shipping services thus any product/s damaged during shipping will be replaced/refunded/negotiated after discussing with the courier.
- Please read the terms and conditions of the various warranties carefully to ensure that they are genuine. The right to approve or disapprove a claimed warranty is reserved by Khukuri Nepal.
- Once warranty claim is confirmed, you will receive the choice of:
- refund to your payment method
- a refund in store credit
- a replacement item sent to you (if stock is available)
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.